1. Returns
We do not accept returns. However, you may request a refund or cancel your order only if it has not yet been shipped. Once an order has been shipped, refunds and cancellations are no longer possible.
Shipping & Returns.
How shipping, refunds, and delivery work at North Star Mushrooms. Last updated: July 1, 2026.
2. Shipping address
Providing an accurate mailing address and up-to-date contact information is essential. We cannot accept responsibility for lost, delayed, or returned mail caused by an incorrect or incomplete address supplied at checkout. Please double-check your shipping details before placing your order.
3. Shipping issues & delivery
Every order ships via tracked USPS Priority Mail, and we provide a tracking number for your reference. Once a package has been shipped and is in the possession of USPS (United States Postal Service), we are not liable for what happens in transit.
Any issues regarding delivery, lost packages, insurance claims, or address changes must be addressed directly with USPS using your tracking number.
4. Customer satisfaction
Your experience matters to us. If you are dissatisfied with your order, we are happy to offer a discount on your next purchase so you can try another product — just reach out and we'll discuss the options with you.
We want you to have a great experience and to feel confident referring us to others. If something fell short, we genuinely want to hear about it so we can make it right.
5. Get in touch
Please feel free to contact us with any questions or concerns about our policies. We strive to provide exceptional service and appreciate your understanding. You can reach our team at orders@northstarmushrooms.com — we're glad to help.